Student Care Team

The Student Care Team (SCT) at Oregon State University was developed as a result of growing safety issues and concerns on college campuses. The SCT addresses student behaviors that are disruptive and may include safety and/or mental health issues. The goal of the SCT is to promote the safety and health of students which, in turn, aids in the well-being of our overall OSU community. The SCT consists of a group of qualified and dedicated OSU professionals who collaborate together as they focus on:

  • Eliminating "fragmented care" and information.
  • Providing a structured method for addressing student behaviors that impact the university community
  • Balancing the individual needs of the student and those of the greater campus community
  • Initiating appropriate intervention without resorting to punitive measures

The Student Care Team is comprised of representative from the Academic Success Center, Counseling and Psychological Services, Dean of Student Life Office, Department of Public Safety, International Student Advising, INTO OSU, Oregon State Police – OSU Station, Residential Education, Student Conduct and Community Standards, and Student Health Services. The Student Care Team meets regularly and serves campus with consultations regarding students of concern and presentations for managing disruptive student behaviors.

In 2013 the Student Care Team

  • Expanded its web presence.
  • Revamped and boradened its campus distribution of an OSU-specific printed folder and inserts titled "Resources for Consultation and Referral." Presentations are given when resource folders are distributed. Examples of distribution from January 2013-present are: Council of Head Advisors, New Academic Advisor Orientation, Departmental meetings, Culture Center Student Leader training, Student Life Assistance Team, Student Affairs Leadership Team.
  • Provided customized presentations to campus on the topic of "Responding to Distressed and Disruptive Student Behaviors.
    • Presentation was given to NROTC leadership in 2013. This was the first time a ROTC unit asked for this presentation.
    • Two SCT representatives traveled to the OSU Cascades campus to present to all faculty/professional faculty on "Working with Distressed & Disruptive Students" in September of 2013.
Student Life Assistance Team

The Student Life Assistance Team (SLAssistance) at Oregon State University was developed in response to the mounting needs of our increasing student population. Students, their families, OSU staff, academic advisors, and faculty are increasingly requesting assistance navigating the non-academic student issues they may encounter. Many students face difficult times during college; unexpected life events, personal crises, mental health struggles, academic difficulties are examples of challenges that can interfere with college success and often faculty, staff, and advisors benefit from consultation with and support of the SL Assistance Team. SL Assistance is designed to help faculty, staff, and advisors:

  • Verify situation-applicable Oregon State University policies and procedures.
  • Access referrals for non-academic student matters/emergencies.
  • Navigate processes for resolving concerns and grievances.

Student Life assistance is a service in the Office of the Dean of Student Life delivered by a group of OSU professionals who meet bi-weekly for professional development to ensure the application of best practices and reliable assistance competencies. This team solves low to moderate level problems as a service to students, families and faculty/staff via phone, email and walk-in's.

In 2013 the Student Life Assistance Team

  • Published web pages to separately describe services for students, families, and faculty/staff/advisors
  • Researched, developed, and adopted guidelines for practice to ensure consistency in delivery of information and for making referrals for positive outcomes. Guidelines were distributed to all Assistance Team members to ensure consistency in practice.
  • Improved its delivery of service with the installation of an automated telephone attendant.
  • Since January 2013, three new team members have been trained and added to service
  • A Blackboard Community was developed for Assistance Team members. It is a depository for information and training resources.
  • Data gathering systems were put into place to capture information for future assessment purposes.

Resource Guide (PDF)